Experienced Full Stack Crisis Specialist – 988 Chat/Text Crisis Support

At arenaflex, we're dedicated to providing innovative solutions for mental health crisis support. As a leading organization in the field, we're actively seeking a highly skilled and compassionate Crisis Specialist to join our team. This is an exciting opportunity to make a meaningful difference in the lives of individuals in crisis, while working in a dynamic and supportive remote environment.

About arenaflex

arenaflex is a forward-thinking organization that prioritizes the well-being and resilience of our clients, staff, and community. Our trauma-informed approach is built on understanding, recognizing, and responding to those affected by trauma, and we're committed to creating a culture of inclusivity and respect. As a Crisis Specialist, you'll be part of a dedicated team that's passionate about delivering care that changes people's lives.

Job Summary

We're seeking a highly skilled Crisis Specialist to join our 24/7/365 mental health crisis/suicide prevention focused team. As a Crisis Specialist, you'll be responsible for handling incoming chat/text messages through the National Suicide Prevention Lifeline (NSPL), also known as 988. You'll provide brief clinical screenings, risk assessments, and appropriate service linkage for individuals who are experiencing emotional distress. This is a remote position that requires a strong ability to communicate effectively via written, verbal, and virtual methods.

Key Responsibilities

* Provides telephonic or chat clinical screenings and risk assessments

• Answers crisis contacts via the chat/text platform to assess for suicide, safety, and identify appropriate community resources to best meet individual needs
• Conducts follow-up calls for individuals who are deemed moderate to high risk for suicide
• Meets the ethical and clinical standards in compliance with all accreditation
• Actively participates in ongoing supervision, training, and team meetings
• Assist in administrative tasks as needed

Essential Qualifications

* Bachelor's degree in Behavioral Science, Psychology, Social Work, or related field required; or Certified Peer Recovery Specialist

• Six months to one year of related crisis experience is required
• Strong ability to communicate effectively via written, verbal, and virtual methods
• Demonstrates high-level customer service skills and professional etiquette
• Knowledge of suicide assessments and crisis intervention
• Ability to work in a fast-paced, dynamic environment

Preferred Qualifications

* Master's degree in Behavioral Science, Psychology, Social Work, or related field

• Experience working in a crisis hotline or mental health setting
• Certification in crisis intervention, such as QPR or ASIST
• Bilingual or multilingual skills

Skills and Competencies

* Strong communication and interpersonal skills

• Ability to work effectively in a remote environment
• Strong problem-solving and critical thinking skills
• Ability to maintain confidentiality and handle sensitive information
• Strong organizational and time management skills
• Ability to work in a team environment and collaborate with colleagues

Career Growth Opportunities and Learning Benefits

As a Crisis Specialist at arenaflex, you'll have access to ongoing training and professional development opportunities to enhance your skills and knowledge. You'll also have the opportunity to work with a diverse team of professionals who are passionate about delivering care that changes people's lives. arenaflex is committed to creating a culture of inclusivity and respect, and we offer a range of benefits and resources to support your career growth and well-being.

Work Environment and Company Culture

arenaflex is a remote-friendly organization that prioritizes flexibility and work-life balance. As a Crisis Specialist, you'll have the opportunity to work from home or a designated remote workspace, with access to all the resources and support you need to succeed. Our company culture is built on respect, expertise, integrity, and empowerment, and we're committed to creating a workplace that reflects the growing world around us.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary range of $19.10-$26.80, depending on experience. We also offer a range of benefits and perks, including:

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Diversity, Equity, and Inclusion employee resource groups
• Continuing education opportunities
• Employee Assistance Program

How to Apply

If you're a compassionate and skilled Crisis Specialist who is passionate about delivering care that changes people's lives, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer. Employment at arenaflex is based solely on a person's merit and qualifications directly related to professional competence. arenaflex does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

Disclaimer

The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands. Apply for this job