Inside Sales Specialist

EXCLUSIVE NETWORKS | Introduction

Exclusive Networks is the global cybersecurity go-to-market specialist that provides partners and end-customers with a wide range of services and product portfolios. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine deep local expertise with the scale and delivery of a single global organization.

Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit www.exclusive-networks.com.

At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our ecosystem, shaping a prosperous and trusted digital world, and helping our people to realize their full potential.

DUTIES AND RESPONSIBILITIES | About the role

The Inside Sales Specialist is essential to the success of the sales team. The ideal candidate would support the ongoing growth of Exclusive Networks’ internal account management teams within pods through quoting, providing administrative support, and offering excellent customer service to partners in order to aid the team in achieving margin targets.

The position will report to the Inside Sales Manager in Canada.

As an Inside Sales Specialist, you will:

• Provide a high level of customer support to internal & external teams, issuing quotes, assisting with renewals and purchase orders, and assisting with administrative tasks when necessary (may include financing help, deal registration, and deliveries/logistics)
• Act proactively regarding renewals, identifying upsell/cross sell opportunities
• Responsively and accurately maintain and exceed SLAs
• Use your consultative selling and analytical skills for outbound phone/email communications with assigned accounts
• Understand a diverse range of vendor products and ensuring that knowledge of features and pricing is up to date
• Ensure that CRM database is up-to-date with the correct opportunity status

QUALIFICATIONS AND EXPERIENCE | About you

The ideal Inside Sales Specialist:

• Detail-oriented, responsive, and efficient
• Strong communication skills with an excellent telephone manner
• Knowledge of Microsoft Office (Excel & Word)
• Excellent problem-solving skills
• Ability to identify a client’s needs and respond accordingly
• Willing to work during PST hours

Preferred attributes but not necessary are:

• Knowledge of IT Industry – knowledge of our vendors would be excellent
• Previous use of NetSuite and CRM systems

WHO ARE EXCLUSIVE NETWORKS? | Why work for us

We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. Visit our website www.exclusive-networks.com.

We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need. Please click here to review our Diversity and Inclusion Policy for further information.

We care about your data: please click here to read our Recruitment Data Protection Policy prior to applying, and therefore sharing your data with us.

Our benefits include:

• Leave Credits (Annual, Sick, Birthday, Well-being)

• Variable Pay

• HMO (Since Day 1)

If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success.