Operations Manager
About Echobox
We are a fast-growing, research-driven company building artificial intelligence that helps online publishers overcome the challenges they face every day. Using novel machine learning techniques, we are revolutionising the publishing industry and have a track record of building things that others have ruled out as impossible.
Leading names from around the world rely on our product every day, including The Guardian, Condé Nast, Le Monde, The Sydney Morning Herald, and The Times.
Following the successful launch of new products, we are preparing to release new features in the coming quarters and continue expanding our commercial team as we scale.
Do you think you have what it takes to be part of Echobox? We'd love to hear from you.
The Role
We are seeking a commercially driven and operationally hands-on Operations Manager to lead finance, investor reporting, and financial operations in a fast-scaling AI business. This is a highly visible role working directly with the CEO, combining strategic finance, operational oversight, and cross-functional leadership.
You will own the finance function end-to-end, while also playing a key role in investor relations, financial operations (FinOps), and supporting business-wide decision-making.
Key Responsibilities
Financial Management & Reporting
Own the full finance function, including management accounts, month-end close, and quarterly reporting
Lead budgeting, forecasting, and detailed variance analysis
Build, maintain, and continuously improve robust financial models
Deliver clear and insightful reporting to support strategic decision-making
Manage R&D tax credit claims with external advisors
Oversee EMI stock option schemes, valuations, and grant processes
Ensure compliance with financial regulations and reporting standards
Act as a key point of contact for investors on financial performance and reporting
Translate financial data into compelling narratives for stakeholders
Financial Operations (FinOps)
Establish and optimise financial processes, controls, and reporting frameworks
Own cash flow management, working capital optimisation, and cost control strategies
Monitor SaaS metrics (e.g. ARR, MRR, CAC, LTV, churn) and provide actionable insights
Improve financial visibility across the business through dashboards and KPI tracking
Ensure scalability of finance systems, processes, and controls as the company grows
People Operations
Oversee payroll processes via external providers, ensuring accuracy and compliance
Support headcount planning and workforce cost modelling
Collaborate on compensation structures, bonus schemes, and commission frameworks
Provide financial insight into hiring plans and organisational growth
- Partner with cross-functional teams across the business to lead and deliver end-to-end recruitment operations
CRM & Commercial Finance
Ensure accurate financial data, contracts, and pricing are reflected in CRM systems (e.g. HubSpot)
Partner with commercial teams on pricing strategies and revenue optimisation
Analyse sales performance, pipeline data, and revenue forecasting
Improve alignment between finance and sales operations
Manage outsourced bookkeeping and payroll providers
Lead procurement and supplier management (software, rent, insurance, etc.)
Ensure operational efficiency, cost discipline, and contract optimisation
Requirements
Proven experience as a Operations Manager in a fast-paced environment
Experience in SaaS, technology, or high-growth businesses (preferred)
Strong financial modelling and analytical skills
Deep understanding of SaaS metrics and financial operations (FinOps)
Advanced Excel / spreadsheet skills
Experience with Xero, HubSpot, or similar systems (desirable)
Degree (2:1 or above), ideally from a top-tier university
Strong communication skills with the ability to influence senior stakeholders
Highly proactive, detail-oriented, and commercially aware
Why Join Us
Work directly with the CEO and leadership team in a scaling AI company
Own and shape the finance function with real strategic impact
Gain exposure to investors, fundraising, and high-level decision-making
Be part of a high-growth, product-driven business solving complex challenges