[Remote] Device Support Specialist - Atlanta, GA
Note: The job is a remote job and is open to candidates in USA. Novocure is dedicated to extending the lives of cancer patients through innovative therapies. The Device Support Specialist (DSS) will educate patients on Tumor Treating Fields (TTFields), conduct regular visits, and ensure optimal patient outcomes through training and technical support.
Responsibilities
- Travel to patient homes, and occasionally to physician offices or healthcare centers, to conduct regular visits which include: Educate patients on TTFields therapy and initiating treatment
- Provide ongoing enhanced training sessions for patients and caregivers
- Perform technical analysis and equipment maintenance with troubleshooting and equipment replacement as needed
- Collect and analyze patient data during monthly follow-up visits and provide individualized coaching with appropriate resources as needed
- To ensure accessibility and flexibility for patients, some duties may be conducted through virtual visits
- Demonstrate empathy and understanding when interacting with patients and their caregivers
- Follow established timelines and guidelines for patient interactions, ensuring consistency and quality of care
Skills
- Associate's degree with 2 to 3 years' relevant professional experience
- Bachelor's degree with 1 to 2 years' relevant professional experience
- Experience working with oncology patients, or in a clinical or patient-facing role (e.g. medical assistant, nurse, occupational therapist, etc.)
- Strong emotional intelligence and situational awareness
- Must possess a valid driver's license
- Ability to dedicate approximately 60% of time to travel each week, including overnight stays, for territory management
- Primary residence must be within assigned territory
- Experience working in a for-profit environment
- Expert ability in managing an oncology therapeutic business on a territory basis with responsibility for sales, local marketing, reimbursement and technical support functions
- Field sales or account management experience in oncology therapeutics
- Must have a proven ability to work in a fast paced organization with minimum supervision, good judgment and sound decision making skills
Benefits
- Quarterly bonus
- Company vehicle
- Restricted stock unit grant
- Full range of benefits
Company Overview