[Remote] Insurance Sales and Service Representative I - Bilingual

Note: The job is a remote job and is open to candidates in USA. GM Financial is building a unique Insurtech business aimed at transforming the auto insurance experience. The Insurance Sales and Service Representative I - Bilingual role involves delivering insurance quotes, providing high-level support for policy servicing, and enhancing customer satisfaction through exceptional service and collaboration across departments.

Responsibilities

• Provide insurance quotes using a consultative sales approach and close sales effectively
• Deliver high-level support on coverage, billing, renewals, endorsements, and policy servicing
• Enhance customer satisfaction and retention through exceptional service, issue resolution, and proactive follow-up
• Collaborate across departments and represent OnStar Insurance professionally while executing leadership-driven processes

Skills

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
• Advanced knowledge and understanding of General Motors Insurance products, systems, policies, and procedures
• Must embrace company principles and demonstrate understanding of OnStar Insurance and GM Financial's culture
• Ability to influence customers during selling and servicing transactions by providing a consultative, educational, and friendly experience
• Excellent interpersonal, written, and oral communication skills which includes exceptional active listening skills
• Strong analytical and problem solving skills with an action-oriented mindset
• Ability to work independently and use sound judgment in relation to handling customer inquiries and complaint resolution
• Proactively manage time while balancing assigned accounts/tasks with minimal supervision
• Strong ability to navigate and use multiple applications/systems effectively to resolve customer requests and/or inquiries
• Ability to type a minimum of 40 words per minute
• Proven interpersonal skills with a high degree of professionalism and the ability to interact with customers, leaders, peers, and senior management
• Must hold current Property and Casualty (P&C) or Personal Lines License in at least (1) U.S. State
• 0-2 years of customer service experience
• High School Diploma or equivalent
• Bachelor's Degree or equivalent combination of education and experience
• Must be able to work a flexible schedule to include evenings, weekends, holidays
• Occasional overtime or split shifts may be required
• Fluent in English and Spanish
• Sales and Customer Service Experience

Benefits

• 401K matching
• Bonding leave for new parents (12 weeks, 100% paid)
• Tuition assistance
• Training
• GM employee auto discount
• Community service pay
• Nine company holidays

Company Overview