The National Customer Equipment Specialist

About the position PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $67 billion in net revenue in 2019, driven by a complementary food and beverage portfolio that includes Frito-Lay, Gatorade, Pepsi-Cola, Quaker and Tropicana. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including 22 brands that generate more than $1 billion each in estimated annual retail sales. Guiding PepsiCo is our vision to be the Global Leader in Convenient Foods and Beverages by Winning with Purpose. “Winning with Purpose” reflects our ambition to win sustainably in the marketplace and embed purpose into all aspects of the business. For more information, visit www.pepsico.com. PepsiCo continues to be at the forefront as the category’s share leader and growth driver. We’re excited to see what we can accomplish with your skills, ideas, and perspectives. Are you in? What’s Your Role? The National Customer Equipment Specialist role leads and supports National Account equipment needs by facilitating the communication between PES Field, PES COE, Sourcing, and National Account teams. The role supports project BCCP facilitation, tracking, equipment sourcing and is the SAP dashboard stakeholder of all dispatched orders, including managing of National Account site surveys for both PBC and FOBO bottlers. Leads problem solving for resolution of escalations and ensures the correct national order processes are implemented and followed to deliver the maximum national reimbursement. This is a hybrid role requiring 2 days per week in office at a minimum. Office location: 1100 Reynolds Blvd, Winston-Salem, NC 27105.

Responsibilities

• Primary point of contact for equipment inquiries for national concept or business segment supported
• Facilitate & track National projects/moves utilizing BCCP, equipment templates, and trackers where applicable
• Collect & confirm National Account surveys & provide updated status to PES field teams and bottler teams
• Communicate issues and delays to appropriate teams to ensure successful and timely project completion (MEISM, MEM, MES, bottler liaison, SAA, etc.)
• SAP Stakeholder for all open dispatched orders – Managing installs/Uninstalls/Surveys/GS/RR/PM
• Work with field teams and bottler liaison weekly communicating past due/Aged/Incomplete & any possible SOX violation orders
• Verify work completion and manually confirm orders in SAP as needed
• Manage & Perform any CETS and SAP data maintenance:
• Process all pending SAP & Move orders
• Communicate incorrect COF setup (SAP ID, national flag, service contract etc.)
• Ensure orders are correct & communicate any corrections
• Provide support for additional National Customer Equipment Specialists out of office or excessive incoming order request/projects
• Review post-install surveys for quality and resolve within 5 business days (when required by project manager)
• Liaison between PBNA NASM, SAA, COM, PES and FOBO liaison/ROM
• Manage and respond to Past Due orders and Customer escalation issues
• End to end equipment life cycle responsibility for assigned concept/business segment e.g., project creation to write-off)
• Provide concept specific engineering: Become a true SME for equipment platform and requirements (Initiation of equipment procurement based on concept criteria (template))

Requirements

• Actively participate in team problem solving to improve customer service and national productivity
• Develop networks to ensure strong relationships between PES and PBNA teams while striving for continuous improvement to achieve operational effectiveness
• Must have strong oral and written communication skills and be proficient in Microsoft Office Suite
• Ability to work with minimal or no supervision
• Tenacious and results oriented
• Well-developed analytical and problem-solving skills
• Demonstrates continuous improvement mindset
• Demonstrates the ability to link customer requirements and financial acumen to decision process to achieve highest degree of service with lowest cost
• Strong communication and interpersonal skills
• Ability to multi-task and follow up promptly
• SAP, ECC, CETS, and Business Object application experience is a plus
• Home office application and infrastructure knowledge required
• Must have strong oral and written communication skills and be proficient in Microsoft Word and Excel
• 4-year undergraduate degree preferred
• Prior Foodservice, bottler operations, project management and/or customer service experience is a plus

Benefits

• Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement.
• In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility: Medical, Dental, Vision, Disability, Health, and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan.

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