Experienced Customer Service Representative - 2nd Shift
At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As a key member of our Carson, CA facility team, you'll play a vital role in supporting our operations by providing top-notch customer service. If you're a motivated and detail-oriented individual with a passion for delivering value-added customer experiences, we want to hear from you.
About arenaflex
arenaflex is a leading provider of innovative solutions in the logistics and distribution industry. Our team of experts is dedicated to delivering exceptional customer experiences, and we're always looking for talented individuals who share our passion for excellence. With a strong focus on teamwork, innovation, and customer satisfaction, we're committed to creating a work environment that's both challenging and rewarding.
Job Summary
We're seeking an experienced Customer Service Representative to join our 2nd shift team in Carson, CA. As a key member of our customer service team, you'll be responsible for providing exceptional customer experiences, responding to customer inquiries, and ensuring that customer instructions and inquiries are fulfilled according to customer specifications. If you're a motivated and detail-oriented individual with a passion for delivering value-added customer experiences, we want to hear from you.
Essential Duties and Responsibilities
As a Customer Service Representative at arenaflex, you'll be responsible for the following key duties and responsibilities:
- Respond to all customer inquiries in a courteous and effective manner, ensuring that customer needs are met and exceeded.
- Compare identifying information and counts, weights, or measurements of items for incoming and outgoing shipments to verify information against bills of lading, picking tickets, invoices, orders, or other documents and records.
- Prepare special shipping labels for identifying cartons when needed.
- Process Dock Receipts for incoming shipments, record exceptions, and communicate this information to the customer.
- Answer customer queries regarding inventories and availability of freight.
- Coordinate shipping method upon customer's request.
- Provide customer service to drivers for merchandise pickup and delivery.
- Process receiving and shipping documentation.
- Responsible for data entry by way of Excel spreadsheet with utmost accuracy.
- Invoices customer for services rendered.
Requirements
To be successful in this role, you'll need to meet the following requirements:
- A minimum of a high school diploma.
- Ability to perform each essential duty and follow simple instructions.
- Dependable and self-motivated team player.
- Ability to multi-task in a fast-paced, demanding environment.
- Skilled in Microsoft Office programs such as Outlook, Excel, and Word.
- Minimum six months experience as a CSR in Distribution/Warehousing/Logistics/3PL.
- Strong communication skills with customers.
Preferred Qualifications
While not required, the following qualifications are preferred:
- Experience working in a fast-paced, dynamic environment.
- Strong problem-solving and analytical skills.
- Ability to work effectively in a team environment.
- Strong attention to detail and organizational skills.
- Experience with inventory management and tracking systems.
Skills and Competencies
To succeed in this role, you'll need to possess the following skills and competencies:
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work effectively in a team environment.
- Strong attention to detail and organizational skills.
- Ability to multi-task and prioritize tasks effectively.
- Strong customer service skills and a passion for delivering exceptional customer experiences.
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have access to a range of training and development opportunities, including:
- On-the-job training and coaching.
- Ongoing training and development programs.
- Opportunities for career advancement and professional growth.
- Access to industry-leading technology and tools.
Work Environment and Company Culture
At arenaflex, we're proud of our dynamic and supportive work environment. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a work environment that's both challenging and rewarding. As a Customer Service Representative, you'll be part of a close-knit team that's dedicated to excellence and customer satisfaction.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- $21.00 - $22.00 per hour.
- Comprehensive benefits package, including medical, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and holidays.
- Opportunities for career advancement and professional growth.
How to Apply
If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer experiences, we want to hear from you. To apply for this exciting opportunity, please submit your resume and cover letter to our online application portal. We can't wait to hear from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive and respectful of all employees, and we're proud to be an equal opportunity employer. Apply for this job