Experienced B2B Customer Insights Senior Manager – Driving Business Growth through Data-Driven Strategies

At arenaflex, we're on a mission to revolutionize the way we understand and serve our customers. As a key member of our Business Group, the B2B Customer Insights Senior Manager will play a pivotal role in uncovering actionable insights that drive business decisions, competitive advantage, and growth. If you're a seasoned professional with a passion for data-driven storytelling and a knack for influencing business strategies, we want to hear from you.

About arenaflex

arenaflex is a leading innovator in the industry, dedicated to harnessing the power of technology to transform the way we live and work. With a strong focus on customer-centricity, we're committed to delivering exceptional experiences that exceed our customers' expectations. Our Business Group is at the forefront of this mission, driving growth and innovation through data-driven strategies and customer insights.

Responsibilities

As a B2B Customer Insights Senior Manager at arenaflex, you'll be responsible for designing and executing custom research to inform business decisions and drive growth. Your key responsibilities will include:

• Conducting research and analysis to uncover valuable information and translate it into clear, actionable recommendations
• Building strong relationships with stakeholders, offering guidance and expertise on market trends, customer behavior, and competitive landscape
• Collaborating with teams across the Business Group organization, including marketing, product development, CX, and design, to align research with business goals
• Communicating research findings compellingly and persuasively, using data visualization and storytelling techniques
• Advocating for the customer's perspective, ensuring their needs and preferences are considered in decision-making
• Contributing to the development of marketing and product strategies, identifying opportunities for growth and innovation
• Possessing strong business acumen and the ability to translate data into actionable insights

Requirements

To succeed in this role, you'll need:

• A Bachelor's degree or four or more years of work experience
• Six or more years of relevant experience, demonstrated through one or a combination of work and/or military experience, or specialized training
• Experience designing research for and conducting quantitative market/survey research with hard-to-reach business decision-makers
• B2B Research experience
• Ability to independently translate business needs and objectives into the appropriate research design and actionable insights

Nice-to-haves

While not essential, the following qualifications would be beneficial:

• An advanced degree in Market Research, Social Sciences (e.g., Psychology, Sociology, etc.) or Business (e.g., economics, MBA, etc.) or a certification in Market Research (UGA, etc.)
• Experience in conducting research with Business decision-makers in the technology or telecoms category
• Experience at or working alongside a market research agency or related vendor
• Experience managing agency vendor relationships, including scoping, budgeting, data quality, and timeliness
• Strong analytical and data interpretation skills
• Strong communication skills with the ability to translate complex concepts into actionable insights for non-technical stakeholders
• Ability to work independently and as part of a team
• Experience with marketing communications on linear TV, mobile, digital, and social media platforms

Benefits

As a valued member of our team, you'll enjoy a comprehensive benefits package, including:

• Health and wellness benefits
• Short-term incentives
• 401(k) Savings Plan
• Stock incentive programs
• Paid time off
• Parental leave
• Adoption assistance
• Tuition assistance

What We Offer

At arenaflex, we're committed to fostering a culture of innovation, collaboration, and growth. As a B2B Customer Insights Senior Manager, you'll have the opportunity to:

• Work with a talented team of professionals who share your passion for data-driven storytelling
• Develop and execute custom research projects that drive business growth and innovation
• Collaborate with cross-functional teams to align research with business goals
• Contribute to the development of marketing and product strategies
• Enjoy a comprehensive benefits package and competitive compensation
• Pursue ongoing learning and development opportunities to enhance your skills and expertise

How to Apply

If you're a seasoned professional with a passion for data-driven storytelling and a knack for influencing business strategies, we want to hear from you. Apply now to join our team and be part of arenaflex's mission to revolutionize the way we understand and serve our customers. Apply Job! Apply for this job