Experienced Full Stack Data Analyst – Voice of the Customer Methodology Development and Innovation
At arenaflex, we're not just building a business – we're building a community. We believe that every individual has the power to make a difference, and we're committed to creating an environment where everyone feels seen, heard, and valued. As a Senior Statistics Architect on our Customer Listening Team, you'll play a critical role in shaping the future of our Voice of the Customer (VOC) methodology. Join us on this exciting journey and help us lead the way in delivering exceptional customer experiences.
About arenaflex
arenaflex is a global leader in the financial services industry, with a rich history of innovation and customer-centricity. We've received over 5 million surveys from clients each year across the consumer, business, and service provider segments. Our Customer Listening Team is responsible for implementing the Stop-to-Give-Up Voice of the Customer technique, which includes the design and programming of customer experience surveys. With over 40 studies translated into 10 languages and deployed in 20+ countries, we're committed to understanding the needs and preferences of our customers.
The Role
As a Senior Statistics Architect, you'll be responsible for assisting in the transformation and innovation of our VOC methodology. Your primary focus will be on helping to improve and maintain the new Voice of the Customer technique sourced from Cornerstone and integrated with the survey and dashboard platform hosted on Qualtrics. You'll work closely with product and process owners, concern matter specialists from Qualtrics, and the Agile team in Technology to deliver innovative solutions.
Key Responsibilities
* Collaborate with utility teams to outline, build, and capture business needs
- Grow knowledge of Voice of the Customer methods and leverage them to outline and transform data within the Cornerstone large data platform
- Design and build robust data model architecture to aid in fulfilling statistical processing and standardized metric definitions
- Develop and implement big data and batch/real-time analytical answers leveraging transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python) to deliver innovative solutions ensuring high-quality and accuracy through intensive testing at variable and use case levels
- Provide pointers to beautify competencies to drive efficiency in computing programs using massive data ecosystems
- Power customer tale evaluation & elaboration, design and development of software programs, checking out & builds automation tools
- Proactively identify and automate repetitive tasks to improve best and efficiency
- Work closely with colleagues from GSN and AET to prioritize, define, increase, and review statistics for various use cases as part of the VOC cease-to-quit technique
Essential Qualifications
* Hands-on experience with Hive/Hadoop, Pyspark, Python, shell scripting languages, development launch management, and troubleshooting understanding for data pushed tasks for a span of no less than 3+ years
- Ability to collaborate actively with dating managers/product owners to expertise functional requirements and converting them into technical deliverables
- Familiarity with Agile methodologies of delivery, where small increments of a product are introduced at everyday intervals to business groups
Preferred Qualifications
* Experience with data visualization tools and techniques
- Knowledge of cloud-based data platforms and big data technologies
- Familiarity with machine learning algorithms and predictive modeling
- Experience with data governance and data quality initiatives
What We Offer
* Competitive base salaries and bonus incentives
- Support for economic-well-being and retirement
- Flexible work model with hybrid, onsite, or digital preparations depending on position and business need
- Generous paid parental leave policies (depending on location)
- Free access to international on-site online wellness facilities staffed with nurses and doctors (depending on location)
- Free and confidential counseling aid through our Wholesome Minds application
- Career growth and education opportunities
Why Join arenaflex?
At arenaflex, we're committed to creating a workplace that supports the holistic well-being of our colleagues and their loved ones. We prioritize their physical, financial, and intellectual health throughout every stage of their life. Join us and become part of a community that values diversity, inclusion, and innovation.
How to Apply
If you're passionate about data analysis and customer-centricity, and you're looking for a challenging and rewarding role, apply now! Visit our website to learn more about this exciting opportunity and submit your application. Apply Job! Apply for this job