Product Operations Quality Specialist
Location: California We are looking for a Product Operations Quality Specialist, serving as both the proactive quality assurance backbone and reactive problem‑solving specialist for our marketplace operations. This dual‑function role ensures product listings are optimized and marketplace‑ready through preventive quality control while also investigating and resolving critical product issues to maintain seller satisfaction and customer experience. You'll operate in a fast‑paced, 24 hour SLA environment requiring exceptional attention to detail and quick problem‑solving capabilities. This is a full‑time position and will follow US business working hours. Proactive Quality Assurance
- Product Listing QA
: Review and verify product listings, images, titles, and descriptions for accuracy and marketplace compliance before distribution to partner channels
- Content Optimization
: Optimize product titles and descriptions using SEO best practices and marketplace‑specific guidelines
- Preventive Quality Control
: Act as second line of defense between Product Data Specialists and eCommerce Channel Operations to prevent listing errors Reactive Issue Resolution
- Problem Investigation
: Investigate and resolve product listing errors flagged by sellers or through customer returns within 24‑hour SLA targets
- Data Quality Enhancement
: Correct images, descriptions, titles, and technical specifications for existing problematic listings
- Comprehensive Research
: Conduct web research to source missing product information and high‑quality images for issue resolution Image Management & Technical Operations
- Image Editing & Optimization
: Edit and optimize product images, ensure platform requirements compliance, perform basic editing (cropping, color correction, background removal)
- Channel Compliance
: Assess image eligibility for channels with strict requirements and collaborate with eCommerce Channel Operations to prevent uploads to restricted channels
- Technical Data Processing
: Utilize advanced Excel/Google Sheets skills for data analysis, tracking, and bulk data cleanup Process Management & Analytics
- Workflow Management:
Manage tasks through project management system while maintaining SLA compliance
- Performance Tracking:
Track resolution metrics, quality issues, and maintain performance benchmarks
- Process Improvement:
Identify patterns in product issues, provide feedback to Product Data Leads and specialists to reduce future listing errors
- SOP Adherence:
Follow established standard operating procedures and quality standards for consistent issue resolution Special Projects & Collaboration
- AI Tool Integration:
Support AI image review processes and work with cutting‑edge AI‑powered tools
- Cross‑functional
Collaboration: Work closely with Product Data Specialists, eCommerce Channel Operations, and Marketplace Inventory Operations teams
- System Feedback:
Provide input on proprietary tools to drive system improvements
- Escalation Management:
Escalate complex issues to Marketplace Inventory Operations Catalog Lead when needed
Required Qualifications
Essential Technical Skills
- Image editing proficiency - Advanced skills in photo editing software and optimization techniques
- SEO knowledge - Strong understanding of SEO principles for product optimization and content creation
- Data analysis expertise - Advanced Excel/Google Sheets skills for complex data processing and analysis
- Research capabilities - Excellent web research and data verification skills
- Communication excellence - Strong English writing skills for seller interaction and documentation
Core Competencies
- Problem‑solving expertise - Ability to quickly diagnose and resolve complex product issues under pressure
- Quality focus - Systematic approach ensuring accuracy, completeness, and high attention to detail
- Time management - Proven ability to work efficiently under 24‑hour SLA pressure while maintaining quality standards
- Process orientation - Understanding of marketplace requirements, compliance standards, and quality control procedures
Required Experience
- E‑commerce background - Experience in e‑commerce operations, content creation, digital marketing, or customer support
- Product listing optimization - Hands‑on experience with marketplace…
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