[Remote] Community Service Coordinator
Note: The job is a remote job and is open to candidates in USA. Clover Health is focused on delivering proactive support and care to its members through innovative health care services. The Community Service Coordinator plays a vital role in providing administrative support to the care coordination team and assisting members with accessing community resources.
Responsibilities
- Provide coordination assistance for ongoing and new clinical initiatives (e.g. medication adherence, readmission prevention) that has overlap/hand-off between the Nurse Practitioners and RN Care Managers
- Effectively complete non-clinical tasks and care coordination (i.e. assisting with setting up transportation, contacting provider offices to confirm fax is received, contacting pharmacy to ensure refill was submitted, etc)
- Collaborate with RN Care Managers, appropriately escalating clinical tasks that are identified during their member outreaches
- Track discharge summaries and upload them into our EMR system to allow for ongoing case management through our Readmission Prevention Program
- Assist members with obtaining and completing applications for community/income based resources
Skills
- High School Diploma and/or GED
- Excellent customer service and communication skills (verbal and written)
- Strong administrative and computer skills, especially Google Apps (Mail, Calendar, Sheets, etc.)
- Experience with social service resources and applications
- Bilingual in English/Spanish
- Professional experience in Medicare, Medicaid, or health care settings
- Those with medical claims or past roles in health care provider settings are strongly encouraged to apply
Benefits
- Competitive base salary and equity opportunities
- Performance-based bonus program
- 401k matching
- Regular compensation reviews
- Comprehensive medical, dental, and vision coverage
- No-Meeting Fridays
- Monthly company holidays
- Access to mental health resources
- Generous flexible time-off policy
- Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
- Reimbursement for office setup expenses
- Monthly cell phone & internet stipend
- Paid parental leave for all new parents
Company Overview