Experienced Customer Service Representative – Work From Home (arenaflex REMOTE WORK)

Are you a customer service expert with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we want to hear from you! arenaflex is seeking an experienced Customer Service Representative to join our team of dedicated professionals who are committed to bringing our heart to every moment of our customers' health.

About arenaflex

At arenaflex, we're on a mission to revolutionize the way we deliver healthcare. We believe that every individual deserves access to high-quality, personalized care that's convenient, affordable, and tailored to their unique needs. Our team of passionate professionals is dedicated to making this vision a reality, and we're looking for talented individuals like you to join us on this journey.

Our Heart At Work Behaviors

At arenaflex, we're committed to creating a culture that's guided by our Heart At Work Behaviors. These behaviors are the foundation of our purpose and are designed to empower every team member to make a meaningful impact on our customers' lives. Our Heart At Work Behaviors include:

• Empathy: We put ourselves in our customers' shoes and understand their needs and concerns.
• Collaboration: We work together as a team to achieve our goals and deliver exceptional results.
• Innovation: We're always looking for new and better ways to solve problems and improve our services.
• Accountability: We take ownership of our actions and results, and we're committed to continuous improvement.

Job Summary

As a Customer Service Representative at arenaflex, you'll play a critical role in delivering exceptional customer experiences across a variety of communication channels. You'll be responsible for responding to customer inquiries, resolving complaints, and processing orders and requests in a timely and efficient manner. You'll also have the opportunity to work with a talented team of professionals who are passionate about making a difference in the lives of our customers.

Responsibilities

* Maintain a positive, empathetic, and professional attitude toward customers at all times.

• Respond promptly to customer inquiries and resolve issues in a timely and efficient manner.
• Communicate with customers through various channels, including phone, email, and chat.
• Acknowledge and resolve customer complaints in a fair and timely manner.
• Know our products and services inside and out, so you can answer questions and provide solutions.
• Process orders, forms, applications, and requests in a timely and efficient manner.
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with colleagues as necessary to ensure seamless customer experiences.
• Provide feedback on the efficiency of the customer service process and suggest improvements.

Position Summary

As a Customer Service Representative at arenaflex, you'll be responsible for:

• Answering questions and resolving issues based on phone calls, letters, and emails from customers, providers, and plan sponsors.
• Triaging resulting rework to appropriate staff and providing excellent customer service for high-volume inbound provider calls.
• Conducting extensive claims research on multiple platforms to assist providers with payment questions.
• Providing customers with related information to answer unasked questions, such as additional plan details, benefit plan details, and member self-service tools.
• Using customer service threshold framework to make financial decisions to resolve member issues and explaining member's rights and responsibilities in accordance with contract.
• Processing claim referrals, new claim handoffs, nurse reviews, complaints, grievances, and appeals via target system.
• Educating and assisting providers on our self-service options and assisting with credentialing and re-credentialing and contracting questions and issues.
• Assisting in compiling claim data for customer audits and determining medical necessity, applicable coverage provisions, and verifying member plan eligibility relating to incoming correspondence and internal referrals.

Required Qualifications

* Must live in the state of Oklahoma full-time.

• Familiarity with Microsoft Office products.
• Experience in a highly transactional call center environment.
• Excellent customer service and critical thinking skills.
• High-speed internet access (25 mbps or higher) and consistent connection.
• Work location must be set up with a direct connection to the router (not Wi-Fi). We provide a 6 ½ foot long ethernet cord, if the distance is further, you will be required to provide your own ethernet cable.

Education

* High school diploma or GED equivalent.

What We Offer

* Competitive salary and benefits package.

• Opportunities for career growth and professional development.
• Collaborative and dynamic work environment.
• Recognition and rewards for outstanding performance.
• Flexible work arrangements, including remote work options.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Apply now to join our team of dedicated professionals at arenaflex. Apply for this job