Director, Platform Development and Growth Strategy
Job Description:
- The Director, Platform Development and Growth Strategy will play a critical leadership role in driving the company’s strategic growth initiatives through fast adoption of technology and data analytics, with a focus on the customer experience for both Homeowners as well as our B2B clients.
- This individual will be responsible for analyzing the competitive landscape, identifying market opportunities, and understanding current and emerging technologies with the potential to drive transformative change in our customers’ experience.
- By supporting the alignment of the Company’s growth plan with client and borrower needs, this leader will directly contribute to revenue growth, operational efficiency, and long-term value creation.
- Develop and execute strategies to deepen client relationships, expand share of wallet, and enhance borrower lifecycle management.
- Translate high-level vision into actionable plans, ensuring alignment across departments and functions.
- Lead enterprise-wide initiatives aimed at accelerating market share growth, enhancing customer retention, and driving recapture strategies.
- Forge strategic partnerships with Onity stakeholders, including the internal Digital Transformation team and external vendors to evaluate, pilot, and deploy innovative lending products and services.
- Partner with business areas such as IT, Servicing and Originations to integrate Growth strategies into day to day execution.
- Act as a liaison between departments to ensure alignment, resolve conflicts and remove barriers to execution.
- Champion a unified customer experience across Originations and Servicing platforms, ensuring brand consistency and operational excellence.
- Oversee the implementation of strategic growth initiatives, ensuring timely delivery with impactful, measurable outcomes.
- Identify and mitigate risks that could impact strategic execution.
- Design and implement customer experience innovations that deliver measurable business value and reinforce the company’s brand promise.
- Partner with operating leaders to identify pilot opportunities to validate concept and enable adoption.
- Leverage analytics and predictive modeling to uncover customer insights/behaviors and shape data-driven, multi-channel growth strategies.
- Establish and lead “Customer for Life” initiatives, benchmarking against industry leaders to ensure competitive differentiation and long-term loyalty.
- Partner with leadership to identify current and emerging innovation trends with the potential to drive “big change” in our process performance and customer experience.
Requirements:
- Bachelor’s degree in Business, Finance, Economics, or a related field (MBA preferred).
- Minimum 10 years of experience in developing product and business strategy in the residential lending segment, or more broadly financial services.
- Deep knowledge of all lending channels (Consumer Direct, Wholesale, Correspondent), agency and non-agency products and guidelines as well as lending and servicing technologies and services.
- Demonstrated experience in competitive benchmarking, data analysis, customer experience design, and growth planning.
- Proven track record in leading initiatives that deliver tangible business results (e.g., revenue, cost efficiency, client acquisition).
- Strong analytical and strategic thinking skills, with the ability to synthesize complex data into actionable insights.
- Excellent communication and stakeholder management skills, with experience influencing at the executive level.
- Experience managing vendor or third-party relationships to deliver technology and service enhancements.
- Proven ability to manage multiple, competing priorities simultaneously and ability to work in a fast-paced environment where continuous innovation is desired.
- History of teamwork and willingness to roll up one’s sleeves to get the job done.
Benefits:
- Comprehensive benefits package including medical, dental and vision.
- Up to 3% match on 401(k) contributions.
- Generous paid time off.
- Company-paid life, accident and disability coverage.
- Programs for mental, physical and financial wellness.
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