Rewritten Job Title:
Experienced Licensed Customer Care Advocate – Pet Insurance & Wellness Advocacy – Remote Opportunity at blithequark
Rewritten Job Description:
Join the blithequark Team as a Licensed Customer Care Advocate
Are you passionate about delivering exceptional customer care and making a difference in the lives of pet owners? Do you have a knack for building strong relationships and a proven track record of providing top-notch support? If so, we invite you to join the blithequark team as a Licensed Customer Care Advocate. At blithequark, we're dedicated to providing uncompromising care to the cats and dogs we love unconditionally, and we're looking for talented individuals like you to help us achieve our mission.About blithequark
At blithequark, we're a forward-thinking organization that's revolutionizing the way we care for our furry friends. Our commitment to providing gold-standard veterinary medicine has enabled over $1/2B in life-extending and life-saving treatment over the next five years. We're passionate about empowering pet parents to make informed decisions about their pets' health and well-being, and we're looking for a Licensed Customer Care Advocate to join our team.Key Responsibilities:
As a Licensed Customer Care Advocate at blithequark, you'll play a critical role in helping pet parents understand how to protect their furry companions with our insurance and non-insurance products. Your responsibilities will include:- Providing exceptional customer service via phone, email, text, chat, social media, and other communication channels
- Responding to customer inquiries and resolving issues in a timely and professional manner
- Building and strengthening customer relationships using effective communication, keen listening skills, and empathy
- Navigating multiple platforms to provide a complete and integrated response to the customer's inquiry
- Utilizing productivity and task management tools like MS Office and G-Suite to stay organized and efficient
- Staying up-to-date on industry trends and developments to provide expert advice and guidance to customers
Requirements:
To be successful in this role, you'll need to possess the following qualifications and skills:- Active Property & Casualty Producer license required
- Prior experience in a customer service role, preferably in a high-volume call center or veterinary clinic
- Proven ability to build and strengthen customer relationships using effective communication, keen listening skills, and empathy
- Strong experience navigating multiple platforms to provide a complete and integrated response to the customer's inquiry
- Proficiency with productivity and task management tools like MS Office and G-Suite
- In-depth familiarity with ticketing software (Zendesk, Kustomer, Gladly, etc)
- Roll-up-your-sleeves mentality and a proactive approach to problem-solving
- Meticulous attention to detail and strong prioritization abilities to handle multiple tasks effectively
- An entrepreneurial mindset, a genuine passion for pets, and excitement to work in a start-up environment
Benefits:
As a member of the blithequark team, you'll enjoy a comprehensive benefits package that includes:- Comprehensive contributions to medical, dental, and vision for colleagues and dependents
- Generous PTO and Paid Holidays
- 401k with company match
- Pet Friendly Offices, Stocked Kitchens, Team Workouts, Team Outings, and much more!
Career Growth Opportunities:
At blithequark, we're committed to helping our employees grow and develop their careers. As a Licensed Customer Care Advocate, you'll have opportunities to:- Develop your skills and expertise in customer service, insurance, and pet care
- Take on new challenges and responsibilities as you grow and develop in your role
- Collaborate with cross-functional teams to drive business results and achieve our mission
- Participate in ongoing training and development programs to stay up-to-date on industry trends and best practices