Experienced Inside Sales Representative – Customer Service Expert

Are you a highly motivated and results-driven sales professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join the dynamic team at blithequark as an Inside Sales Representative. As a key member of our Customer Service team, you will play a vital role in maintaining strong customer relationships, identifying new sales opportunities, and ensuring efficient product delivery.

About blithequark

blithequark is a leading American provider of high-quality steel products, serving customers across the construction industry with a commitment to excellence and reliability. With a rich history of delivering top-notch solutions, blithequark prides itself on its dedication to customer satisfaction and innovation in the steel industry. Our team is passionate about providing exceptional customer experiences, and we are seeking a talented Inside Sales Representative to join our ranks.

Responsibilities

As an Inside Sales Representative at blithequark, you will be responsible for:

• Building Strong Customer Relationships: Reach out to existing and potential customers to address their needs and explore sales opportunities.
• Internal Account Coordination: Serve as an internal account coordinator for designated accounts, ensuring seamless communication and efficient product delivery.
• New Business Development: Cultivate relationships with new clients to expand our customer base and drive business growth.
• Order Management: Provide accurate quotes, enter orders into the system, and follow up on transactions to ensure timely and quality delivery of customer orders.
• Collaboration and Communication: Collaborate with the Sales team to share insights on potential sales leads and ensure a cohesive sales strategy.
• Logistics and Delivery: Liaise with logistics as needed to ensure timely and quality delivery of customer orders.
• Account Management: Support fellow Inside Sales Representatives in managing and growing their accounts, promoting a culture of teamwork and collaboration.
• Product Recommendations: Recommend suitable products to customers based on their requirements, showcasing your expertise and knowledge of our steel products.
• Customer Support: Address customer inquiries regarding products, pricing, availability, and credit terms, providing ongoing support and consultation to clients.
• Product Promotion: Distribute product samples and catalogs to interested customers, promoting our products and services.
• Market Research: Stay updated on market trends, product developments, and competitors' activities, ensuring you are always ahead of the curve.
• Credit and Order Processing: Gather credit information on prospective clients and facilitate order processing, ensuring seamless transactions.
• Negotiations and Partnerships: Engage in negotiations with retail partners to enhance product visibility and promotion, driving business growth and revenue.
• Customer Complaint Resolution: Coordinate the resolution of customer complaints to ensure satisfaction and reinforce client loyalty.
• Order Entry: Enter orders efficiently using SAP software, ensuring accuracy and timeliness.

Qualifications

To succeed as an Inside Sales Representative at blithequark, you will need:

• Advanced English Proficiency: Proficient in English (Advanced level) to effectively communicate with customers and colleagues.
• Education: High School Diploma or equivalent education.
• Experience: 2 years of experience in customer service or inside sales roles, with a proven track record of success.
• Call Center Experience: Experience in call centers, particularly for bilingual campaigns, is advantageous.
• Technical Skills: Proficiency in Microsoft Office suite and SAP software.
• Communication and Interpersonal Skills: Strong verbal and written communication skills, active listening abilities, and critical thinking.
• Attention to Detail: Exceptional attention to detail to ensure accuracy and quality in all aspects of your work.

Location and Work Environment

This position is exclusively open to residents of Nuevo Leon, Mexico. As a remote employee, you will work from the comfort of your own home, enjoying a flexible schedule from Monday to Friday, 6:00 AM to 4:00 PM. Our comprehensive paid training program will ensure you have the skills and knowledge needed to succeed in this role.

We Offer

* Competitive Compensation: Competitive compensation with all Mexican legal benefits.

• Weekly Pay Schedule: Weekly pay schedule for your convenience.
• Comprehensive Training: Comprehensive paid training program to ensure your success.
• Equipment and Resources: Provision of necessary equipment and resources to support your work.
• Direct Hire: Direct hire (No outsourcing or staffing agencies) to ensure a stable and secure work environment.

If you are a motivated and results-driven sales professional with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity to join the team at blithequark. Apply for this job