Experienced Claims Processing Agent – Data Entry and Insurance Recovery Specialist
Are you a detail-oriented and organized professional with a passion for delivering exceptional customer service? Do you have experience in data entry, billing, insurance claims, or accounts receivable? Are you looking for a challenging and rewarding role in a fast-paced environment? If so, we encourage you to apply for the Experienced Claims Processing Agent – Data Entry and Insurance Recovery Specialist position at blithequark.
About blithequark
blithequark is a leading damage recovery expert that negotiates the recovery of insurance claims on behalf of business clients in various industries. Our team of experts is dedicated to providing superior client service, and we are seeking a highly skilled and motivated individual to join our team. As a damage recovery expert, we are not an insurance agency, but rather a specialized service provider that helps businesses recover from unexpected losses.
About the Role
As an Experienced Claims Processing Agent – Data Entry and Insurance Recovery Specialist, you will be responsible for administering the initial claims process, including data entry, billing, payment demand creation, and inbound/outbound calls for insurance verification. You will work closely with our Claim Processing Operations Manager to ensure that all claims are processed efficiently and effectively.
Key Responsibilities
* Maintain a high level of customer service to both internal and external customers by returning phone calls and acknowledging correspondence in an appropriate timeframe.
* Effectively and accurately enter data on all new claim submissions to our company database system and provide confirmation to clients of claim receipt as needed.
* Review and investigate documentation on facts of loss, collection potential, and other relevant information.
* Communicate with clients for additional documentation upon receipt of new claims.
* Verify accident details with various reporting agencies, obtain police reports, and conduct skip tracing as needed.
* Conduct initial calls to report claims to insurance companies and confirm coverage, as well as contact involved parties to confirm damages and verify insurance policy information.
* Document clearly and concisely all relevant activity on all files and make recommendations for additional activity as appropriate.
* Communicate and escalate claims with a high degree of difficulty to the Operations Supervisor.
* Perform other duties as assigned by the Operations Manager.
Essential Qualifications and Skills
* Minimum of 1 year of experience in data entry, billing, insurance claims, or accounts receivable.
* Effective verbal and written communication skills.
* Proficient in data entry skills and/or typing skills.
* General office skills, computer proficiency, and basic math.
* Ability to effectively manage own time and coordinate various tasks simultaneously.
* Active listening skills.
* Be well organized and detailed oriented.
* Demonstrate professionalism and have a positive and friendly attitude.
* Ability to remain calm and professional when speaking with difficult callers.
* Critical thinking and ability to use logic and reasoning to identify approaches and solutions to problems.
Preferred Qualifications and Skills
* Minimum of 1 year of experience in Salesforce.
* Experience in a fast-paced and dynamic environment.
* Knowledge of insurance claims processing and recovery.
* Strong analytical and problem-solving skills.
Work Environment and Company Culture
As a remote employee, you will have the flexibility to work from the comfort of your own home. Our team is dedicated to providing a supportive and collaborative work environment, and we encourage open communication and feedback. We are committed to helping our employees grow and develop their skills, and we offer a range of training and development opportunities.
Benefits and Perks
* Healthcare
* Dental & Vision
* FSA
* LT & ST Disability
* Life Insurance
* Accident Insurance
* Critical Illness
* Hospital Indemnity
* 401K
* PTO
How to Apply
If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for the Experienced Claims Processing Agent – Data Entry and Insurance Recovery Specialist position at blithequark. Please submit your resume and cover letter to [insert contact information].
Equal Employment Opportunity
blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment and advancement.
Closing
We are excited to hear from you and look forward to reviewing your application. Thank you for considering the Experienced Claims Processing Agent – Data Entry and Insurance Recovery Specialist position at blithequark.