Experienced Member Services Representative – Payments and Digital Strategy Team

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join the Payments and Digital Strategy team at blithequark as a Member Services Representative. As a key member of our team, you will play a vital role in ensuring the smooth operation of our credit union's daily activities, including check processing, direct deposits, and budget transfers.

About blithequark

At blithequark, we're more than just a company – we're a family. We're a global airline that's dedicated to connecting people and cultures from around the world. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a workplace that's inclusive, diverse, and supportive. As a Member Services Representative, you'll be part of a dynamic team that's driven by a shared purpose: to make a difference in the lives of our customers and our communities.

Why You'll Love This Job

As a Member Services Representative, you'll have the opportunity to work on a wide range of tasks, including:

• Completing data access and balancing tasks
• Coordinating return items with contributors, vendors, the Federal Reserve Bank, and other institutions
• Assisting other departments with fraud resolution, member inquiries, and accounting standard ledger balancing
• Processing mortgage payments, multi-account and member deposits, credit card payments, and other transactions, including IRA, bankruptcy, and payoff transactions
• Reviewing, examining, and approving remote deposit, mobile, ATM, and other imaged-enabled products
• Logging, reviewing, and making important GL, account changes, and/or returns
• Processing Stop Pays and Check Batching
• Completing daily balancing and department closing
• Obtaining information from contributors for the timely and accurate processing of international and domestic budget transfer requests
• Researching and verifying incoming and outgoing budget transfer information
• Communicating with vendors to process budget transfers
• Understanding and being familiar with outgoing and incoming budget transfer regulations
• Depositing check returns, reviewing member returned checks on draft changes, processing member checks, affirming contributors for outgoing budget transfers, and Federal Reserve verifying and releasing budget transfers
• Completing daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees

What You'll Need to Succeed

To be successful in this role, you'll need:

• A high school degree or equivalent
• Intermediate Excel and Word experience
• Strong customer service skills and the ability to work in a fast-paced environment
• Ability to work independently and with minimal supervision
• Ability to prioritize work and meet deadlines under high-pressure situations
• Ability to maintain excellent performance and attendance
• Ability to pass relevant blithequark and credit union pre-employment compliance exams

Preferred Qualifications

* Previous customer/member service experience

• Previous banking or credit union experience
• Episys/Symitar and processing wires experience
• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint)
• Ability to work prolonged hours in support of business needs
• Ability to cross-train and perform any position assigned within the department
• Ability to interact professionally with all personnel and contributors
• Ability to self-motivate with strong employer skills and ability for attention to detail

What You'll Get

As a Member Services Representative at blithequark, you'll enjoy a range of benefits, including:

• Travel perks: Take advantage of our global network and travel to over 365 destinations on more than 6,800 daily flights.
• Health benefits: Enjoy access to health, dental, prescription, and vision benefits on day one, plus digital health visits, flexible spending accounts, and more.
• Wellness programs: Stay healthy and motivated with our wellness programs, which offer the right tools, resources, and support to help you thrive.
• 401(k) program: Available upon hire, with company contributions to your 401(k) program after one year.
• Additional benefits: Enjoy employee assistance programs, pet insurance, and discounts on hotels, cars, cruises, and more.

Join Our Team

At blithequark, we're committed to creating a workplace that's inclusive, diverse, and supportive. We believe that our employees are our greatest asset, and we're dedicated to helping them grow and succeed. If you're a customer service professional with a passion for delivering exceptional experiences, we invite you to join our team as a Member Services Representative. Apply now and take the first step towards a rewarding career with blithequark. Apply Job! Apply for this job