Experienced Customer Service Representative – Temporary Remote Position at blithequark
Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two interactions are ever the same? If so, we're excited to introduce you to this temporary remote Customer Service Representative role at blithequark, a leading innovator in youth STEM education.
About blithequark
blithequark is a purpose-driven company that's revolutionizing K-12 STEM education for the next generation of game designers, programmers, web and app developers, filmmakers, tech leaders, and entrepreneurs. With a strong commitment to social responsibility, we engage over 50,000 students a year through our on-campus and online programs and have over 500,000 alumni from 135 different countries. Our mission is to build a place where ingenuity, diverse perspectives, and talent can flourish, and we're looking for talented individuals like you to join our team.
The Role
As a Customer Service Representative at blithequark, you'll play a critical role in providing outstanding support to our clients via phone, email, SMS, and chat. You'll be the main point of contact for our clients, answering questions about course information, locations, availability, and how to register. This is a temporary, remote position that offers the flexibility to work from home while being supported by a strong remote work infrastructure.
Key Responsibilities
* Provide exceptional service to our clients via phone, email, SMS, and chat while effectively managing a high volume of inbound communications.
- Build and develop valuable relationships with clients by identifying their needs and resolving issues with empathy, tact, and patience.
- Communicate course recommendations and cross-sell opportunities in a variety of situations, including promotional offers and marketing campaigns.
- Assist with administrative tasks for clients and other departments as needed.
What We're Looking For
* A positive and outgoing personality with excellent written and verbal communication skills and the ability to actively listen.
- A strong set of professional, service-oriented phone skills and interpersonal skills.
- Preferred Qualifications:
+ Bachelor's degree preferred but not required + 1-2 years of customer service, help desk, or inside sales experience + Knowledgeable with MS Office and Google Apps (Gmail, Google Drive, etc.) + Experience with any (or all) of the following is a plus: Olark Chat, Zoho Email, Genesys phone systems. + Experience using AI tools to enhance client communication and access training knowledge across phone, email, and chat/sms support channels is a plus.
Why Join blithequark?
* We've been voted a Top Workplace by the Bay Area News Group 14 times!
- We're a purpose-driven company that's making a real difference in the lives of our students and the wider community.
- Work from home, supported by a strong remote work infrastructure.
Our Company Culture
At blithequark, we're committed to creating an inclusive space where people can grow, thrive, and do their best work. We foster a culture for advancement, contribution, and inspiration from all of our identities within our team and our student community. As an equal opportunity employer, we don't discriminate against any employee or applicant for employment based on race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law.
Compensation and Benefits
* The pay range for this position is $16-20 per hour, depending on experience and geographical location.
- This position is eligible for 401(k) and other benefits as required by state or local law.
- Benefits include:
+ 401(k) + 401(k) matching + Work from home
Job Details
* Job Types: Full-time, Temporary, Seasonal
- Pay: $16.00 - $20.00 per hour
- Expected hours: 40 per week
- Shift: 8 hour shift, Day shift
- Work Location: Remote
If you're a motivated and customer-focused individual who's passionate about delivering exceptional experiences, we'd love to hear from you! Apply now to join our team at blithequark and be part of a dynamic and purpose-driven organization that's making a real difference in the world. Apply for this job