Experienced Full Stack Customer Service Representative 2 – Work From Home Opportunity with the Indiana Bureau of Motor Vehicles

About the Indiana Bureau of Motor Vehicles

The Indiana Bureau of Motor Vehicles (BMV) is a leading organization in the state, dedicated to providing exceptional driver and vehicle services to Hoosiers. As a proud member of the State of Indiana's workforce, we strive to create a welcoming, accessible, and equitable workplace that reflects the diversity of our community. Our mission is to serve all Hoosiers by providing best-in-class services in a timely and accurate manner while ensuring security and transparency.

About the Role

We are seeking an experienced and results-driven Customer Service Representative 2 to join our team in a fully remote work environment. As a key member of our team, you will be responsible for administering and evaluating driving exams, assisting customers with titles and registrations, and providing exceptional customer service. If you are a motivated and customer-focused individual with a passion for delivering outstanding results, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Administer skills tests and evaluate driving skills in a calm and patient manner.
• Assist customers with vehicle/watercraft titles and registration needs, providing accurate and timely information.
• Maintain compliance with all laws of the State of Indiana relative to the operations, licensure, and registration of personal motor vehicles.
• Attend training classes and/or take certification tests as required to stay up-to-date on industry developments.
• Maintain the privacy of customer and all related records, adhering to strict confidentiality standards.
• Substitute for Customer Service Representatives as needed, demonstrating flexibility and adaptability.

What You'll Need for Success

To be considered for this role, you must meet the following requirements:

• High school diploma or equivalent.
• Must be 21 years of age or older.
• Must possess a valid driver's license for at least the preceding 12-month period.
• Free from at-fault motor vehicle accidents that have resulted in death or serious bodily injury.
• Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.
• Customer service experience, with a proven track record of delivering exceptional results.
• Ability to relate tactfully, but decisively, to all types of people and situations, requiring a calm disposition, alertness, quick reflexes, and patience.
• Must be familiar with the operations of all types of motor vehicles.
• Working knowledge of Indiana driving laws.
• Top-notch communication skills, with the ability to process cash and card transactions.
• A high level of critical thinking and the ability to troubleshoot complex issues.

Benefits of Employment with the State of Indiana

The State of Indiana offers a comprehensive benefit package for full-time employees, including:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans.
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards.
• Health savings account, which includes bi-weekly state contribution.
• Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities.
• Deferred compensation 457B account (similar to 401k plan) with employer match.
• Two (2) fully-funded pension plan options.
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
• 150 hours of paid new parent leave.
• Up to 15 hours of paid community service leave.
• Combined 180 hours of paid vacation, personal, and sick leave time off.
• 12 paid holidays, 14 on election years.
• Education Reimbursement Program.
• Group life insurance.
• Referral Bonus program.
• Employee assistance program that allows for covered behavioral health visits.
• Qualified employer for the Public Service Loan Forgiveness Program.
• Free Parking for most positions.
• Free LinkedIn Learning access.

Equal Employment Opportunity

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws.

Why Join Our Team?

As a member of our team, you will have the opportunity to make a real and measurable impact on the lives of Hoosiers across Indiana. You will be part of a dynamic and supportive work environment that values diversity, equity, and inclusion. We offer a comprehensive benefit package, flexible work scheduling options, and opportunities for career growth and development. If you are a motivated and customer-focused individual with a passion for delivering outstanding results, we encourage you to apply for this exciting opportunity.

How to Apply

To apply for this role, please visit our website at [insert link]. We look forward to reviewing your application and welcoming you to our team!

We Encourage You to Apply!

Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.