Sales Support Specialist – K&M Manufacturing – Renville, MN

Job title: Sales Support Specialist Company: K&M Manufacturing Job description: K & M Manufacturing Co., which began as K&M Manufacturing and Repair, was founded in 1958. Our first products were simple toolboxes and steps designed to make a farmers work easier and more productive in the field. In the early 60's K&M expanded the product line to include replacement tractor seats. From there, the product line has continued to grow to more than 2,500 innovative products like seats, suspensions, steps, mirrors, floor mats, cab foam kits, warning light systems, tool boxes, weight boxes and many more items. Our products are custom built for Allis Chalmers, Case IH, David Brown, Ford, International Harvester, John Deere, Kubota, Massey Ferguson, Minneapolis Moline, New Holland, Oliver White, Steiger and Versatile tractors and mowers. The size of K&M has grown to over 32,000 square feet of production space and over 40,000 square feet of warehouse space for materials and finished products. Why Choose K&M? -Industry leading benefits -Excellent work/life balance -Opportunity for internal growth and employee advancement -Check out us out here: https://www.tractorseats.com/t-careers.aspx Basic Function: The Sales Support Specialist’s primary responsibilities include providing an effective and satisfying customer experience by reviewing, processing, and accurately completing all order entry needs. Essential Functions: Sales Order Processing

• Coordinates and processes sales orders from all forms including web, fax, email, API, EDI, and other forms of sales orders for K&M customers. Sends out confirmation of orders via email, fax, or phone call.
• Validates all purchase orders including pricing, shipping instructions, quantities, and special instructions.
• Monitors aging backorders. Keeps customers updated on backorders by calling and emailing with updates.
• Runs, edits, and sends necessary reports to support the Sales Team.
• Assembles catalog mailings and take catalogs to the post office for dealers and retail customers.
• Issues purchase orders to GNE for orders of NTE-branded parts.

Secondary Functions: Inside Sales Support

• Assists our dealers by setting up online dealer accounts on the website.
• Assists eCommerce with listings, pricing errors, and other issues that would impact customer service to eCommerce representative or department supervisor.
• Makes outbound calls to office accounts that are not coded to a specific territory.
• Assists Marketing Manager to maintain email contact database.
• Manages online inquiries from our website.
• Keeps supervisor informed of important developments, potential problems and related information necessary for effective management.
• Performs related work as apparent or assigned.
• Attends training as directed by K&M.

Qualifications and Experience: Required:

• High school diploma or equivalent.
• At least 6 months of previous data entry, order entry or closely related experience.
• Ability to communicate effectively, both orally and in writing with a wide variety of customers, Company personnel and others.
• Proven ability to handle multiple tasks in a fast-paced environment.
• Proficient typing skills; must be able to accurately perform order entry tasks.
• Experience with Microsoft Office, including Microsoft Excel.
• Strong organizational and analytical skills.

Preferred:

• Previous sales and/or customer service experience in a call center environment.
• Business to business sales and/or customer service experience.
• Knowledge of and experience with distribution & ecommerce sales.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequently required to use hands to handle objects and talk and hear.
• Ability to lift/move up to 40 pounds occasionally.
• Frequent bending, twisting, stooping, reaching and lifting.
• Ability to sit for long periods of time.
• Specific vision abilities required include close vision, distance vision. Peripheral vision, depth perception and the ability to adjust focus.

PI199242975 Expected salary: Location: Renville, MN Job date: Fri, 16 Dec 2022 05:16:13 GMT Apply for the job now! Apply tot his job Apply To this Job