Experienced Customer Support Representative – Release of Information Account Management

Are you passionate about delivering exceptional customer service and ensuring the accuracy and timeliness of sensitive information? Do you thrive in a fast-paced, high-volume production environment? If so, we invite you to join blithequark's dynamic team as a CPC Processor I Customer Support Representative. As a key member of our remote customer support team, you will play a vital role in maintaining the highest level of professionalism while handling release of information account issues with internal and external customers.

About blithequark

blithequark is a data platform company for healthcare that protects, connects, and delivers the world's health data to power better decisions and advance human health. Our innovative products and solutions enable organizations to move and connect data securely, creating a network of networks that includes thousands of organizations, over 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners. By joining blithequark, you'll become part of a highly collaborative team that is passionate about creating transformative change in healthcare.

What We Offer

At blithequark, we invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. We offer a comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor, ensuring you have the skills and knowledge needed to excel in your role. Our benefits package includes:

• Comprehensive benefits: PTO, Health, Vision, and Dental Insurance, and 401k Savings Plan
• Tuition Assistance
• Company equipment, including a computer, monitor, virtual phone, and more
• Opportunities for career growth and professional development

Responsibilities

As a CPC Processor I Customer Support Representative, you will be responsible for:

• Answering and conducting business on the telephone while maintaining excellent customer service
• Answering release of information related telephone calls and inquiries accurately and timely
• Reviewing, researching, resolving, and responding to inquiries received via telephone, email, or written correspondence
• Documenting all calls, inquiries, and resolution in detail in our software systems
• Following all department and/or site-specific processes and procedures
• Meeting and maintaining the department's productivity and quality assurance expectations
• Maintaining confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence
• Maintaining a high level of professionalism and good rapport with co-workers and members of management
• Performing work in accordance with the training and direction provided and adhering to facility-specific procedures
• Attending mandatory employee in-service meetings and/or training sessions, if so directed
• Maintaining an acceptable attendance record and reporting to work as scheduled
• Performing other duties as assigned

Qualifications

To be successful in this role, you will need:

• A high school diploma or equivalent from an accredited institute recognized by the State Department of Education
• A friendly, professional manner of communication and good customer service skills
• Experience with multi-line phone systems and computer proficiency, including intermediate/advanced knowledge of MS-Office
• Experience in the following fields would be beneficial: Data Entry, Medical Records, Health Care, Insurance Claims Processing, and Proof Reading/Editing of Documents
• Ability to stay organized while working quickly and strong attention to detail
• Passing annual Introductory HIPAA examination
• Required to take and pass a 90-day ROI Certification course with a score of 85% or higher
• To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations, such as the flu shot, Tdap, COVID-19, etc.

Work Environment

As a remote customer support representative, you will be working from home and will need to provide a high-speed internet connection, subject to applicable expense reimbursement requirements (if any), and a work environment free from distractions. With very limited exceptions (medical conditions or sincerely held religious beliefs that prohibit you from getting the vaccine), one of the requirements for this job is that you be fully vaccinated against COVID-19.

Pay and Benefits

The pay range for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role. We offer competitive compensation and benefits, including:

• Equal Pay Act Minimum Range: $15.00 - $18.00 per hour
• Comprehensive benefits: PTO, Health, Vision, and Dental Insurance, and 401k Savings Plan
• Tuition Assistance
• Company equipment, including a computer, monitor, virtual phone, and more

Equal Employment Opportunity

blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment where all employees feel valued and empowered to contribute their best work.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our dynamic team at blithequark. Apply for this job