Property Claims Trainer - Remote - Innovative Training and Education for Insurance Claims Handling

Join the Leader in Insurance Claims Handling Education as a Property Claims Trainer

Are you passionate about education and training in the insurance industry? Do you have a strong background in property claims handling? We are seeking a highly skilled and experienced Property Claims Trainer to join our team at the Automobile Club of Southern California, a leading provider of insurance and automotive services. As a Property Claims Trainer, you will play a critical role in delivering high-quality education and training to our claims handling team, enabling them to provide exceptional service to our members. This is a unique opportunity to work remotely and be part of a dynamic team that values innovation, diversity, and employee growth.

About the Automobile Club of Southern California

The Automobile Club of Southern California is part of the largest federation of AAA clubs in the nation, with 14,000 employees in 21 states helping 17 million members. Our organization has a long-standing reputation for delivering legendary service and beneficial products that provide members with peace of mind and value. We pride ourselves on our diverse and inclusive culture, which enables us to attract and retain top talent. Our employees are our greatest strength, and we are committed to providing a work environment that is engaging, challenging, and rewarding.

Job Summary

We are seeking a highly motivated and experienced Property Claims Trainer to join our team. As a Property Claims Trainer, you will be responsible for delivering education and training to our property claims handling team, both in classroom settings and virtually. You will develop presentations, online content, and conduct web conferences to ensure that our claims handling team has the technical skills and product knowledge needed to provide exceptional service to our members. This is a remote-based position that requires travel nationwide for up to 2-6 weeks at a time, as well as occasional evenings and weekends for training.

Key Responsibilities

• Develop and deliver high-quality education and training programs for property claims handling, including classroom instruction and virtual training sessions
• Create presentations, online content, and other training materials using adult learning methods
• Conduct web conferences and facilitate classroom training sessions
• Provide one-on-one coaching and tutoring to claims handling team members
• Update management on progress of classes and training programs
• Manage travel and complete expense reports on time
• Respond to emails and other forms of communication promptly
• Submit rosters on time and accurately

Essential Qualifications

• Experience handling property claims, preferably in an insurance or automotive setting
• Creativity and innovation in enhancing classroom education and presentation materials
• Excellent presentation skills, with the ability to facilitate classes and lead discussions for both small and large groups
• Ability to assimilate new information quickly and demonstrate initiative to enhance knowledge and skill levels
• Strong organizational and time management skills, with the ability to prioritize multiple tasks and projects
• Intermediate PowerPoint, Outlook, and Word skills, with basic Excel and Access skills
• Bachelor's degree preferred

Preferred Qualifications

• Experience with adult learning methods and instructional design
• Certification in property claims handling or a related field
• Experience with virtual training tools and platforms

Skills and Competencies

• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Ability to adapt to changing priorities and projects
• Strong attention to detail and organizational skills

Career Growth Opportunities and Learning Benefits

We are committed to providing our employees with opportunities for growth and development. As a Property Claims Trainer, you will have access to:

• Comprehensive training and development programs
• Opportunities for career advancement and professional growth
• Tuition assistance and education reimbursement
• Wellness programs and employee discounts

Work Environment and Company Culture

We pride ourselves on our diverse and inclusive culture, which enables us to attract and retain top talent. Our employees are our greatest strength, and we are committed to providing a work environment that is engaging, challenging, and rewarding. As a remote-based employee, you will have the flexibility to work from home and maintain a healthy work-life balance.

Compensation, Perks, and Benefits

We offer a competitive salary range of $23.04 - $30.72 per hour, depending on experience. Additionally, you will be eligible to participate in our incentive program, which provides opportunities for bonuses and rewards based on individual and team performance. Our benefits package includes:

• Health coverage for medical, dental, and vision
• 401(k) savings plan with company match
• Pension plan
• PTO for community volunteer programs
• Wellness program
• Employee discounts

Conclusion

If you are a motivated and experienced property claims professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Property Claims Trainer, you will play a critical role in delivering high-quality education and training to our claims handling team, enabling them to provide exceptional service to our members. We offer a competitive salary, comprehensive benefits package, and opportunities for growth and development. Apply now and join our team!