Customer Service Representative - Remote - Pharmaceutical Distribution Industry - Full-Time

Join Our Team: Customer Service Representative - Remote

AmerisourceBergen, a leading global healthcare company, is seeking a highly skilled and customer-focused Customer Service Representative to join our team on a full-time basis. As a key member of our customer service team, you will be responsible for ensuring customer satisfaction by providing courteous, professional, and efficient service to our customers. If you have a passion for delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply.

About AmerisourceBergen

AmerisourceBergen is a Fortune 500 company that plays a critical role in the healthcare industry by advancing the development and delivery of pharmaceuticals and healthcare products. With a global footprint and a diverse range of business units, we are committed to creating healthier futures for people and communities around the world. Our 41,000 team members are united in their responsibility to create unparalleled access, efficiency, and reliability for human and animal health.

Job Summary

As a Customer Service Representative, you will be responsible for providing excellent customer service to our low-volume accounts in the local geographic area. You will initiate monthly service calls to these accounts, update customers on new programs, promotional activity, products, and services, and assist with any current issues or unresolved problems. You will also work closely with field sales associates, warehouse associates, and customers to ensure that the order process runs smoothly.

Key Responsibilities:

• Initiate monthly service calls to a specific number of low-volume accounts in the local geographic area
• Update existing customers on new programs, promotional activity, products, and services
• Assist customers with any current issues or unresolved problems, such as missed shipments, price adjustments, and backorders
• Work closely with field sales associates, warehouse associates, and customers to ensure that the order process runs smoothly
• Process all phone, fax, mail, email, and verbal orders from customers
• Provide customers with accurate answers to questions and complaints regarding products and services
• Escalate customers to Customer Service Supervisor in a courteous manner if unable to provide assistance
• Perform data entry for purposes such as processing orders, accessing previous orders and special orders, and providing customers with current prices
• Assist customers with backorders by offering substitutions and alternatives whenever possible
• Communicate with all departments within the Distribution Center as well as field sales associates
• Serve as liaison between customers and field sales associates
• Make suggestions and recommendations to Supervisor in an effort to continually improve customer service operations
• Comply with all appropriate policies, procedures, safety rules, and regulations

Requirements

Education and Experience:

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences, or similar vocations generally obtained through completion of a four-year Bachelor's Degree program, technical vocational training, or equivalent combination of experience and education. Normally requires less than one (1) year directly related experience.

Skills, Knowledge, and Ability Requirements:

• Strong customer service skills
• Strong interpersonal skills
• Good decision-making skills
• Good analytical skills
• Ability to communicate effectively both orally and in writing
• Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction
• Familiarity with ABC products, services, and pharmaceutical distribution operations
• Strong organizational skills; attention to detail
• Basic knowledge of Microsoft Word, Excel, and inventory management system

What We Offer

AmerisourceBergen offers a competitive total rewards compensation package that includes:

• Comprehensive benefit programs that are designed to meet the various needs across our associate population
• Company-paid benefits, as well as benefits available through associate contributions
• Opportunities for career growth and development
• A dynamic and supportive work environment
• A culture that values diversity, inclusion, and community engagement

Schedule

This is a full-time position with a schedule of Monday to Friday, 9:00 am to 5:30 pm CST/10:00 am to 6:30 pm EST.

Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law.

How to Apply

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to be considered for this position.