A Senior Customer Success Manager (Fixed Term Cover) is wanted remotel – Indeed Jobs US

Job highlights

Identified by Google from the original job post

Qualifications

• 4+ years of experience in a Customer Success, Account Manager or quota-carrying role, preferably in a SaaS or technology company
• Proven track record of managing multiple customer relationships and driving customer success initiatives
• Ability to effectively manage customer expectations and any conflicts should they arise
• Excellent operating rhythm to keep routine deliverables on track while escalations emerge
• Excellent communication and presentation skills

Responsibilities

• As a key member of the Customer Success team at Oyster, you will focus on nurturing and retaining our most strategic customers
• You will be on the front line with customers representing Oyster to our main points of contact to successfully on our scope of product and services
• You will partner closely with your Account Manager to align day-to-day activities to a clear picture of high-value partnership between Oyster and our customers, as well as leverage cross-functional stakeholders in order to assure successful relationship development
• Manage a portfolio of Oyster s most strategic accounts, acting as a trusted advisor to your customers, understanding their business objectives, challenges, and goals to ensure they maximize the value of Oyster s products and services
• Run regular account reviews with customers to ensure the relationship remains healthy and share structured updates on product and service developments
• Educate customers about Oyster s product and services and run product training for the different customer personas

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