Remote Customer Care Assistant - Health Insurance Support and Member Services at Aetna, a Subsidiary of CVS Health

Join the Mission to Build a Healthier World as a Remote Customer Care Assistant at Aetna

Aetna, a leading diversified health care benefits company and a subsidiary of CVS Health, is dedicated to helping individuals achieve their health ambitions by providing innovative and high-quality health care products and services. With a mission to build a healthier world, one member at a time, Aetna serves an estimated 44 million people and is committed to delivering exceptional customer experiences. We are now seeking motivated and customer-focused individuals to join our team as Remote Customer Care Assistants, playing a crucial part in supporting our valued members.

About the Role

As a Remote Customer Care Assistant at Aetna, you will work from the comfort of your home, providing top-notch assistance to our members. This role offers the opportunity to make a positive impact on people's lives by delivering personalized support and resolving their health insurance-related queries. If you are passionate about customer service, have excellent communication skills, and are looking for a fulfilling career in the health care industry, we encourage you to apply.

Key Responsibilities

• Customer Engagement: Respond to customer inquiries and provide detailed information about Aetna's products and services, ensuring that members have a clear understanding of their health insurance plans, claims, and benefits.
• Issue Resolution: Assist members with questions and concerns related to their health insurance plans, claims, and benefits, striving for first-call resolution and escalating complex issues to senior team members as needed.
• Documentation and Accuracy: Process and document customer interactions accurately and efficiently, maintaining a high level of data quality and adhering to Aetna's policies and procedures.
• Collaboration and Communication: Collaborate with team members and supervisors to ensure customer satisfaction, sharing knowledge and best practices to enhance the overall customer experience.
• Product Knowledge: Stay up-to-date on Aetna's policies, procedures, and product offerings, demonstrating a deep understanding of the company's services and solutions.
• Professionalism and Empathy: Maintain a high level of professionalism and empathy when interacting with customers, providing personalized support and resolving issues in a timely and efficient manner.

Qualifications

• Education: High school diploma or equivalent; college degree preferred.
• Experience: Previous customer service experience is a plus, particularly in the health care or insurance industry.
• Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively engage with customers and team members.
• Problem-Solving Abilities: Strong problem-solving abilities, with the capacity to analyze complex issues and provide creative solutions.
• Technical Skills: Proficiency in using computer systems and navigating through software applications, with experience in customer relationship management (CRM) tools and software.
• Work Environment: Reliable internet connection and a quiet, distraction-free workspace at home, with the ability to work independently and remotely.
• Flexibility: Willingness to adhere to a flexible work schedule, which may include evenings and weekends.

What We Offer

At Aetna, we are committed to providing our employees with a comprehensive benefits package and a supportive work environment. As a Remote Customer Care Assistant, you will enjoy:

• Competitive Salary: A competitive salary reflecting your skills and experience.
• Comprehensive Benefits: A comprehensive health and dental benefits package, including medical, dental, and vision coverage.
• Retirement Plan: A 401(k) retirement plan with company match, helping you plan for your future.
• Career Development: Career development and advancement opportunities, with training and support to help you grow in your career.
• Ongoing Training: Ongoing training and support to ensure you have the skills and knowledge needed to succeed in your role.
• Work-Life Balance: Work-from-home flexibility, allowing you to balance your work and personal life.
• Employee Wellness: Employee wellness programs, promoting a healthy and supportive work environment.

Why Join Aetna?

At Aetna, we are dedicated to building a healthier world, one member at a time. By joining our team as a Remote Customer Care Assistant, you will be part of a mission-driven organization that values its employees and is committed to making a positive impact on people's lives. Our company culture is built on:

• Diversity and Inclusion: Aetna is an equal opportunity employer and is committed to diversity and inclusion in the workplace.
• Employee Engagement: We prioritize employee engagement and satisfaction, providing opportunities for growth and development.
• Community Involvement: Aetna is involved in various community initiatives, promoting health and wellness in the communities we serve.

How to Apply

If you are a dedicated, customer-focused individual who is passionate about making a positive impact on people's lives, we encourage you to apply for the Remote Customer Care Assistant position at Aetna. To apply, please submit your resume and a cover letter outlining your qualifications and interest in the role.

We look forward to hearing from you and exploring how you can join our team in making a difference in the lives of our members.